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Missing Alan Wake 2 PS5 preorder items aren’t our problem, says Remedy

If you don't have your Alan Wake 2 pre-order bonus items on PS5 yet, the developer says you should talk to PlayStation about the issue.

Alan Wake 2 missing pre-order bonus items PS5: an image of Saga Anderson in a sweater on the beach

If you’re enjoying Remedy Entertainment’s Alan Wake 2 on your PS5 console, but you’re actually missing Alan Wake 2 pre-order bonuses, you’re not alone. Thankfully, the developer has some advice for those of you looking to see this issue resolved; although, it might not be exactly what you want to hear. If you want to claim these items, you need to turn your attention to PlayStation – not Remedy.

Alan Wake 2 is – without a shadow of a doubt – one of the best horror games we have ever seen. It’s also one of the best games on consoles right now and quite-possibly the game of a generation. If you’re not playing it, on PS5 or otherwise, you absolutely should consider picking it up. Those of you who have been playing it already, though, might find that you’re missing a handful of pre-order bonuses – including a useful Survival Resources Pack for Saga Anderson.

If you’re someone missing this bundle of in-game items (alongside the Ornate Revolver Skin for Alan Wake and the Oh Deer Diner Sweater for Saga), Remedy Entertainment is rather amusingly telling players to contact PlayStation about it – not the developer. As you can see below, the statement it is sharing on the issue reads as follows:

“We have looked into the reports of missing Alan Wake 2 pre-order items on PlayStation 5, and if you are one of the people affected by this, you need to contact your local PlayStation support to get this issue resolved.”

Alan Wake 2 missing pre-order bonus items: an image of the tweet explained above

Well, alright then- thanks Remedy, we think.

It might seem like PlayStation is an obvious first port of call for this issue, but the fact that the developer is just essentially saying ‘it’s not our problem’ is quite amusing.

Thankfully, though, Remedy is also suggesting that players should look into the “Restore Licenses” option on their PlayStation account beforehand – as this might solve the issue without the need to contact PlayStation Support about it.

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As this PlayStation support page explains, all you need to do is head to “Users and Accounts” in the Settings menu, then select “Other” and finally “Restore Licenses” to trigger the (hopefully successful) restoration. This could save you a lot of time – and effort – talking to PlayStation Support, so it’s well worth checking first.

While Alan Wake 2 avoids the major mistake universes like the MCU make, it can’t avoid a bug or two. Although, as our Alan Wake 2 review explains, it’s an experience you won’t want to miss. You may need to invest in one of the best Xbox expansion cards or best PS5 SSDs if you’re planning on picking it up and playing, though. It’s not the smallest game, and there are a lot of other new PS5 games and new Xbox games worth playing alongside it.